Right of Withdrawal
The consumer generally has a period of 14 days to withdraw from a purchase made remotely, except for exceptions provided by law.
Timeframe
The withdrawal period is generally 14 days from the receipt of the goods or the conclusion of the contract for services.
Exercise Procedures
To exercise their right of withdrawal, the consumer must clearly notify their decision before the expiration of the period.
Return of Goods
When the right of withdrawal is exercised, the goods must be returned according to the procedures communicated by the company. Return costs may be borne by the consumer if this was indicated prior to the order.
Exceptions
Certain products or services may be excluded from the right of withdrawal in accordance with applicable legal exceptions.
Withdrawal Form
A model withdrawal form must be made available to the consumer when applicable.
